Help center
Help center
Verified product guidance and developer documentation in one place.
Documentation
Setup guides, article workflows, and API references.
Developer docs
Webhooks, auth, and integration steps for builders.
Support surface
Keep the workspace moving
Multi-Channel Support
Unified inbox across web chat, email, WhatsApp, Telegram, and SMS. Every conversation, one workspace.
Embeddable chat widget with full customization
Email ticketing with threading
WhatsApp, Telegram, SMS integration
Real-time presence and typing indicators
AI-Powered Support
Trained on your knowledge base for accurate responses. When confidence drops, conversations transfer seamlessly to your team.
Context-aware responses from your docs
Configurable confidence-based handover
Knowledge-grounded responses
Copilot assist for human agents
Core features
What people reach for most
The channels, knowledge, and automation surfaces that keep support moving.
Workspace
Unified Inbox
All conversations in one shared inbox with team collaboration.
Smart assignment and routing
Internal notes and mentions
Conversation history
Capability
Knowledge Base
Self-service help center that powers both your AI and customers.
Rich text editor
AI-indexed for instant answers
Article analytics
Capability
Analytics & Insights
Real-time metrics and actionable insights for your team.
Response time tracking
Resolution analytics
Team dashboards
Capability
Automation & Workflows
Automate repetitive tasks and streamline your support.
Auto-tagging and routing
Ticket priority workflows
Custom automation rules
Support hub
Start in docs, end in the right place
Browse product guidance or follow the supported integration paths.
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