Features
AI replies grounded in your own docs, every channel in one inbox, and one flat price for up to 10 widgets.
01 · Flamey AI
Flamey is grounded in your knowledge base and never invents answers. The resolution rate you trust is the one your team sees in the dashboard.
Connect OpenAI, Anthropic, or any OpenRouter-compatible model. You hold the keys; we never proxy your data through a shared endpoint.
Semantic search retrieves the right passages before every reply, and each draft names the article it used.
Drafts surface beside the thread as your agents work, not in a separate AI tab. One click to insert.
The dashboard shows the per-workspace rate, so you can verify it instead of taking our word for it.
02 · Channels
Every channel is a conversation row: filters, assignment, and tags work the same whatever the origin. No per-channel add-ons, no second dashboard.
03 · Knowledge base
Articles you write show up in your help center, in the widget, and behind every AI reply, with no separate indexing step.
Articles are written once in the editor and published to your help center and the widget’s help panel.
Collections and categories, with drag-and-drop ordering and readable URLs.
Search understands meaning, so customers find the right article even when the words don’t match.
The widget suggests articles before a visitor writes, and Flamey cites them in every draft.
04 · Analytics
Resolution, satisfaction, and speed are tracked from the conversations themselves.
| Metric | What you see |
|---|---|
| Resolution rate | Resolved by AI, by an agent, or escalated, by channel and time range. |
| CSAT | Post-conversation surveys on by default; scores roll up per agent, team, and product area. |
| Response times | First response, full resolution, and time in queue, with no manual tagging. |
| Agent performance | Volume, CSAT, resolution rate, and average handle time, per agent and team. |
05 · API and embed
REST endpoints, signed webhooks, and an embed script you can drop into any page.
<script
src="https://widget.campfire.is/v3.js"
data-widget-id="YOUR_WIDGET_ID"
defer
></script>Works with Next.js, Remix, plain HTML, Webflow, and Framer.
06 · Security
We don’t claim audits we haven’t finished.
HTTPS with Strict-Transport-Security in production. Provider keys, webhook secrets, and channel credentials are stored with AES-256-GCM.
Row-level security in Postgres on workspace tables, plus server procedures scoped to your organization.
Records actor, action, and resource for team, routing, assignment, and widget configuration changes.
Signed-in users can export or delete their own data. A published Data Processing Addendum and subprocessor list are public.
Audit in progress. We hold no SOC 2 report or certificate yet, so we show no badge for it.
07 · Campfire and Intercom
Intercom seats are $29 / $85 / $132 a month on annual billing, plus $0.99 and up for every AI outcome and paid add-ons. Campfire Growth is $20/mo flat, billed monthly, for up to 10 widgets. Intercom prices captured October 17, 2026.
| Feature | Campfire | Intercom |
|---|---|---|
| Pricing and billing | Growth $20/mo flat (monthly) | $29 / $85 / $132 per seat/mo (annual) |
| Workflows, multiple inboxes & round-robin | Starter & Growth | Advanced ($85/seat/mo) |
| SLA policies | Starter & Growth | Expert ($132/seat/mo) |
| AI resolution fees | Included | From $0.99/outcome |
| AI Copilot | Included | $29/agent/mo add-on |
| Proactive tours & checklists | Not included | $99/mo add-on |
| WhatsApp & SMS | No Campfire fee; carrier/Meta/Twilio charges apply | Pay-as-you-go |
| SAML / SCIM SSO | Not available yet | Expert ($132/seat/mo) |
| Migration | Self-serve importer | — |
Intercom figures are from its public pricing page, captured October 17, 2026; seat prices assume annual billing. Campfire Starter ($0) and Growth ($20/mo flat, billed monthly) both include workflows, team inboxes, round-robin, and SLA policies within their usage caps.
Conversations, contacts, and articles come across with the built-in importer. Preview the import before you commit.
See the migration guide08 · Limits
The gaps, stated plainly, so you can rule Campfire out early if they matter to you.
Campfire is a responsive web app. There is no iOS or Android app today.
Single sign-on through your identity provider and SCIM directory provisioning are not built.
The SOC 2 Type II audit is underway. We are not certified yet.
Phone support, and in-product tours or onboarding checklists, are not offered.
Growth is $20/mo flat for up to 10 widgets, with a 14-day free trial. No card required.