Omnichannel inbox
Email and live chat land in one calm, fast queue, with Ember triaging every message as it arrives.
NewMeet Ember — your AI support agent
OneinboxforhumansandAI.
Campfire puts your support team and a frontline AI agent in the same workspace — sharing context, escalating cleanly, and resolving more together than either could alone.
- 14-day free trial
- No credit card
- Encryption in transit
app.campfire.is → Inbox
Inbox
Search conversations…
Open 18AI needs help 3Mine 6
JR
Jordan Reyes2m
My order #4821 still hasn't shipped — can you check what's going on?
AI handling96% confident2
PA
Priya Anand7m
This is the third time I've been charged twice. I need this fixed today.
DK
Dani Kovač14m
Thanks, the new API key worked perfectly. Appreciate the quick help!
ST
Sam Tan22m
Can I upgrade to the Team plan mid-cycle and only pay the difference?
AI handling91% confident
JR
Jordan Reyes
Live chat · Order issue
SLA 1h 12m Resolve
Ember is handling this96% confident · take over anytime
Conversation started · just now
Jordan Reyes · now
My order #4821 still hasn't shipped — can you check what's going on?
Ember · AI Agent · now
Found order #4821 — it was held by a payment-verification flag, which I've just cleared. It's shipping today with 2-day delivery. 📦
Jordan Reyes · now
Oh perfect, thank you! Can I change the delivery address too?
Ember · AI Agent · now
Of course — since it hasn't shipped, I can update it now. What's the new address?
ReplyInternal note AI rewrite
Write a reply…
⌘↵ to sendSend
What you get out of the box
Resolve more. Wait less. Spend smarter.
No setup project, no per-seat math, no black boxes. Here is exactly what ships the day you install Campfire.
1 line
to install the widget — one line, drop it in and go
$0
per-seat fees, ever — flat pricing no matter the headcount
TLS 1.2+
on every request between widget, dashboard, and backend
Postgres RLS
every workspace isolated at the database layer with Postgres RLS
One-line install
Add AI support to your app with guided setup.
Run one command. Confirm in the browser. Paste one component. Your app gets a premium AI support widget with intelligent auto-responses, human handoff, and a full operator inbox — all live the moment you save the file.
terminal
$ npx campfire-widget@latest init
What happens next
The CLI detects your framework and package manager, opens a browser tab so you can verify the install, then drops a ready-to-paste React component into your project. Your widget goes live the moment you save the file.
Per-seat pricing adds up
They charge you more when you grow.
Intercom and Zendesk found the perfect business model: bill you per agent, so every hire costs you twice.
Agents
Intercom
Zendesk
Campfire ✦
1
$59
$89
$49Growth
5
$295
$445
$49Growth
10
$590
$890
$49Growth
25
$1,475
$2,225
$149Pro
50
$2,950
$4,450
$149Pro
100
$5,900
$8,900
$149Pro
Save $5,751/month at 100 agents
That's $69,012/year — at a flat price, not a per-seat one.
"We think charging you more for hiring is fundamentally broken. So we fixed it."
Campfire founding team
Meet Ember, your AI agentAn AI agent that resolves — not just deflects.
Ember reads your help center and the live customer record to answer in your voice, take real actions behind your approval rules, and know exactly when to bring in a human.
Grounded answers
Every reply is sourced from your knowledge base and cited — not improvised.
Takes action
Updates orders, clears holds, and adjusts plans — only within the approval rules you set.
Clean handoff
Knows its limits and loops in the right teammate with the full thread and a written brief attached.
Always on
Covers chat and email around the clock, in the same workspace your team already lives in.
Ember
Online · replies instantly
My order #4821 still hasn’t shipped — can you check?
Ember · AI Agent
I found order #4821. It was held by a payment-verification flag, which I’ve just cleared. It’s now scheduled to ship today with 2-day delivery.
Resolved from Orders + Shipping policy
Amazing. Can I change the delivery address?
Ember · AI Agent
Of course. Since it hasn’t shipped, I can update it now. What’s the new address?
Update shipping address
Looped in Maya (human) — seamless handoff
Ask Ember anything…
One platform
Everything support needs, in one place.
A shared inbox, an AI agent, a knowledge base, and analytics — built to read from the same customer record.
Workflows & automation
Route, assign, and resolve on autopilot with rules that fire the moment your conditions are met.
Knowledge base
One source of truth that powers both Ember and your public help center — edit once, answer everywhere.
Analytics that lead somewhere
Track resolution rate, response time, and SLA — then click straight through to the conversation behind any number.
Resolutions · this week
A unified customer record
Every order, conversation, and trait in one profile, so AI and humans always answer with full context.
PlanTeam · $49/mo
Lifetime value$4,820
Open tickets1
Take the tour
Built to be lived in all day.
Dense where it counts, calm everywhere else. Here is what your team sees.
Sample data
Inbox
Open 18AI needs help 3
JR
Jordan Reyes2m
Order #4821 hasn’t shipped yet…
PA
Priya Anand7m
Charged twice again, need this fixed today
DK
Dani Kovač14m
Thanks, the API key worked!
Ember is handling this96% confident
Jordan Reyes · 2m
My order #4821 still hasn’t shipped — can you check?
Ember · AI Agent · 2m
Found it — a verification hold I’ve just cleared. Shipping today with 2-day delivery.
Sample data
Resolved today
1,284
↑ 12% vs last wk
AI deflection
62%
↑ 6 pts
Median reply
26s
↓ 38%
CSAT
4.8/5
↑ 0.3
Conversations resolved · last 14 days
Sample data
Knowledge base · powering Ember
Getting started with billing
Updating a shipping address
Refund & return policy
Resetting your API keys
How Campfire works
From one command to a resolved conversation.
Follow the guided installation, go live on your site, let Ember resolve the routine — and hand off cleanly to a human when it matters.
- 01
Install — Guided setup for your app.
Run one command. The CLI detects your framework, opens a browser tab to confirm, and drops a ready-to-paste component into your project.
$ npx campfire-widget@latest init
✓ detected Next.js · pnpm
✓ widget ready — paste <Campfire /> and save
- 02
Widget live — A support agent on your site.
Your customers get a premium chat widget that answers instantly — grounded in your docs, in your voice, around the clock.
Do you ship to Canada, and how long does it take?Ember · AI AgentYes — we ship to Canada in 5–7 business days. Duties are calculated at checkout. 🇨🇦Shipping & Returns policyPerfect, thanks!Message… - 03
Ember resolves — The routine, handled.
Conversations land in one operator inbox. Ember answers what it can confidently — citing your docs and taking action within your approval rules.
InboxJRJordan Reyes2mMy order #4821 still hasn't shipped…AI handling96%PAPriya Anand7mI've been charged twice — please fix today.DKDani Kovač14mThanks, the new API key worked perfectly.JRJordan ReyesLive chat · Order issueEmber is handling this96% confident · take over anytimeJordan Reyes · nowMy order #4821 still hasn't shipped — can you check?Ember · AI Agent · nowFound order #4821 — a verification flag held it. I've cleared it; shipping today with 2-day delivery. 📦 - 04
Human handoff — Clean escalation, full context.
When confidence drops or the stakes are high, Ember loops in a teammate — with a full brief attached, so the customer never has to repeat themselves.
InboxJRJordan Reyes2mMy order #4821 still hasn't shipped…AI handling96%PAPriya Anand7mI've been charged twice — please fix today.DKDani Kovač14mThanks, the new API key worked perfectly.PAPriya AnandEmail · Duplicate chargeHanded to Maya ChenEmber attached a full briefEmber · AI Agent · nowA refund this size needs a specialist — looping one in with everything I've gathered.Assigned to Maya Chen · AI brief attachedMaya Chen · You · nowHi Priya — I've reviewed Ember's brief. Refunding both duplicate charges now.
Works over the channels you already run on
Connect the tools you already run on.
Campfire meets your customers where they already are — every conversation lands in the same inbox, with full context attached. No new channels to teach your team.
- Web Chat
- SMS
- Telegram
- Messenger
- Slack & Discord alerts
These are the channels Campfire supports today — not partner logos for integrations we don’t have.
We're not going to make up testimonials.
Every other support tool shows you quotes from "Sarah, VP of Success" with suspiciously round numbers. We'd rather you talk to a real person. Our founder is one of them.
Simple, scalable pricing
One price. All the math we could fit in a headline.
From $49/mo for 5 widgets and 10 seats (fair use). BYO AI or use ours. No resolution fees. No per-seat pricing.
Starter
For teams who refuse to give a credit card to a 'free trial'.
$0/mo
1 widget
3 team members (fair use)
100 conversations/mo
Live chat widget
Email support
Most popularGet Started
Campfire Growth
5 widgets. 10 seats (fair use). BYO AI or ours.
$49/mo
5 widgets (Growth) / 20 (Pro)
10 seats (Growth fair use) / unlimited (Pro)
2,500 conversations/mo (Growth)
BYO AI or Campfire AI
Knowledge base integration
Multi-channel support
Real-time chat
Custom branding
Analytics & reporting
API access
Enterprise
For teams who need procurement-friendly answers in their RFP.
Custom
Everything in Pro
SSO / SAML
Dedicated account manager
Custom contract terms
Advanced audit logs
On-premise option
14-day free trial · Cancel anytime · 30-day money-back guarantee
Frequently asked questions
Everything you need to know about Campfire. Can't find the answer? Chat with our team.
Campfire's AI learns from your knowledge base, which you can populate with documents, URLs, PDFs, and more. The AI uses semantic search to understand context and meaning, not just keywords. As you add more content and your team handles conversations, the AI becomes smarter and more accurate over time.
Give your team an AI teammate today.
Spin up Campfire, point Ember at your help center, and watch it start resolving — free for 14 days.
6 months free for bills over $2K/mo. We’ll cover up to $5K in Intercom cancellation fees.
or start with one command: