Campfire vs Intercom
Compare a $20 / month flat plan against Intercom's seat pricing and $0.99 AI resolution fee. The calculator below uses the Advanced plan by default so the tradeoff is concrete, not theoretical.
Intercom seat tiers
$29 / $85 / $132
Essential, Advanced, and Expert
Intercom AI resolution
$0.99
Per assumed resolution
Campfire pricing
$20 / mo
Flat rate, up to 5 widgets, unlimited seats
Calculator defaults
5 agents, 500 AI resolutions, Advanced plan
Intercom model
Seat pricing plus per-resolution fees
Campfire model
Flat monthly fee with unlimited seats
See your potential savings
Adjust the sliders to match your current usage and compare the bill directly against Campfire's flat plan.
How much is Intercom really costing you?
Model your monthly bill with the seat and AI assumptions shown below.
Intercom's hidden cost problem
Intercom charges $0.99 per assumed resolution, so the bill can grow even when customers stop replying.
14-day free trial. No credit card required.
Feature-by-feature breakdown
Included, migration needed, not comparable, and caveat statuses are called out explicitly so there is no ambiguity.
AI and automation
| Capability | Campfire | Intercom |
|---|---|---|
AI-powered responses | Included | Included |
AI confidence scoringBetter | Included | Migration needed |
AI transparency and explanationsBetter | Included | Migration needed |
Automatic human handoff | Included | Included |
Custom AI personas | IncludedUnlimited | Not comparableLimited |
AI resolution costBetter | Included | Caveat$0.99 / resolution |
Knowledge base training | Included | Included |
Sentiment analysis | Included | Included |
Pricing and value
| Capability | Campfire | Intercom |
|---|---|---|
Per-seat pricingBetter | IncludedNo per-seat fee | Caveat$29 - $132 / seat |
AI resolution pricingBetter | Included | Caveat$0.99 each |
Unlimited conversations | Included | Not comparableVaries by plan |
Free trial | Included14 days | Included14 days |
Self-hosted optionBetter | Included | Migration needed |
No surprise billsBetter | Included | Migration needed |
Channels
| Capability | Campfire | Intercom |
|---|---|---|
Web chat widget | Included | Included |
Email support | Included | Included |
SMS | Included | Included |
WhatsApp Business | Included | Included |
Social media | Included | Included |
Voice support | CaveatComing soon | Included |
Knowledge base
| Capability | Campfire | Intercom |
|---|---|---|
Help center articles | IncludedUnlimited | IncludedUnlimited |
Document uploads | Included | Included |
AI-indexed search | Included | Included |
Multi-language support | Included | Included |
Custom branding | Included | Included |
Team collaboration
| Capability | Campfire | Intercom |
|---|---|---|
Shared inbox | Included | Included |
Internal notes | Included | Included |
Assignment rules | Included | Included |
Team analytics | Included | Included |
Role-based permissions | Included | Included |
Security and compliance
| Capability | Campfire | Intercom |
|---|---|---|
SOC 2 Type II | Included | Included |
GDPR compliant | Included | Included |
End-to-end encryption | Included | Included |
SSO / SAML | Included | Included |
Self-hosted deploymentBetter | Included | Migration needed |
Data residency options | Included | Included |
The Campfire advantage
The pitch is simple: keep the support workflow, remove the pricing surprise.
Predictable pricing
The only number in your support bill that should change is your team size, not the AI line item.
Transparent AI
Claude, GPT, Gemini, or your own model. Pick the one your team actually wants to run.
Self-hosted option
Keep the widget and the conversations under your control instead of forcing a vendor black box.
Switching questions answered
Everything you need to know about switching from Intercom.
Most teams finish in 1-3 hours. We help import contacts, conversations, and help articles, then switch the widget when you are ready.
We're waiting on the first public migration case study. If you'd like to be it with full editorial control and a check for $500, email laurence@campfire.is.
Ready to make the switch?
Start your free 14-day trial today. Our team will help you migrate everything from Intercom at no extra cost.