Save 50%+ vs Intercom
Campfire vs Intercom
Compare Campfire's From $49/month install-first plan against Intercom's seat pricing and $0.99 AI resolution fee. The calculator below uses the Advanced plan by default so the tradeoff is concrete, not theoretical.
Intercom seat tiers
$29 / $85 / $132
Essential, Advanced, and Expert
Intercom AI resolution
$0.99
Per assumed resolution
Campfire pricing
From $49/month
Growth plan: up to 5 widgets and 10 seats (fair use)
Calculator defaults
5 agents, 500 AI resolutions, Advanced plan
Intercom model
Seat pricing plus per-resolution fees
Campfire model
Flat monthly fee with plan-based seat limits
Savings calculator
See your potential savings
Adjust the sliders to match your current usage and compare the bill directly against Campfire's flat plan.
How much is Intercom really costing you?
Model your monthly bill with the seat and AI assumptions shown below.
iIntercom seat pricing uses the published Essential, Advanced, and Expert tiers.
iAI resolution pricing is modeled at $0.99 per resolution for Intercom.
iCampfire is modeled at From $49/month for up to 5 widgets and 10 seats (fair use).
Intercom's hidden cost problem
Intercom charges $0.99 per assumed resolution, so the bill can grow even when customers stop replying.
15100
050010,000
Intercom cost
5 seats x $85/mo$425
500 AI resolutions x $0.99$495
Monthly total$920
Annual total$11,040
Campfire cost
Flat rate, up to 10 seats$49
Included AI usagePlan limit
5 team membersUp to 10 seats
Monthly total$49
Annual total$588
Monthly savings
$871
Annual savings
$10,452
You save
95%
14-day free trial. No credit card required.
Feature comparison
Feature-by-feature breakdown
Included, migration needed, not comparable, and caveat statuses are called out explicitly so there is no ambiguity.
AI and automation
| Capability | Campfire | Intercom |
|---|---|---|
AI-powered responses | Included | Included |
AI confidence scoringBetter | Included | Migration needed |
AI transparency and explanationsBetter | Included | Migration needed |
Automatic human handoff | Included | Included |
Custom AI personas | IncludedUnlimited | Not comparableLimited |
AI resolution costBetter | Included | Caveat$0.99 / resolution |
Knowledge base training | Included | Included |
Sentiment analysis | Included | Included |
Pricing and value
| Capability | Campfire | Intercom |
|---|---|---|
Per-seat pricingBetter | IncludedNo per-seat fee | Caveat$29 - $132 / seat |
AI resolution pricingBetter | Included | Caveat$0.99 each |
Unlimited conversations | Included | Not comparableVaries by plan |
Free trial | Included14 days | Included14 days |
Self-hosted optionBetter | Included | Migration needed |
No surprise billsBetter | Included | Migration needed |
Channels
| Capability | Campfire | Intercom |
|---|---|---|
Web chat widget | Included | Included |
Email support | Included | Included |
SMS | Included | Included |
WhatsApp Business | Included | Included |
Social media | Included | Included |
Voice support | CaveatComing soon | Included |
Knowledge base
| Capability | Campfire | Intercom |
|---|---|---|
Help center articles | IncludedUnlimited | IncludedUnlimited |
Document uploads | Included | Included |
AI-indexed search | Included | Included |
Multi-language support | Included | Included |
Custom branding | Included | Included |
Team collaboration
| Capability | Campfire | Intercom |
|---|---|---|
Shared inbox | Included | Included |
Internal notes | Included | Included |
Assignment rules | Included | Included |
Team analytics | Included | Included |
Role-based permissions | Included | Included |
Security and compliance
| Capability | Campfire | Intercom |
|---|---|---|
SOC 2 Type II | CaveatAudit underway | Included |
GDPR data export & deletion | Included | Included |
Encryption in transit (TLS 1.2+) | Included | Included |
Tenant isolation by Postgres RLS | Included | CaveatDifferent model |
SSO / SAML | CaveatEnterprise | Included |
Self-hosted deploymentBetter | Included | Migration needed |
Data residency options | CaveatOn request | Included |
Why teams switch
The Campfire advantage
The pitch is simple: keep the support workflow, remove the pricing surprise.
Flatmonthly fee
Predictable pricing
The only number in your support bill that should change is your team size, not the AI line item.
Multi-modelby design
Transparent AI
Claude, GPT, Gemini, or your own model. Pick the one your team actually wants to run.
Yoursto host
Self-hosted option
Keep the widget and the conversations under your control instead of forcing a vendor black box.
FAQ
Switching questions answered
Everything you need to know about switching from Intercom.
Most teams finish in 1-3 hours. We help import contacts, conversations, and help articles, then switch the widget when you are ready.
We're waiting on the first public migration case study. If you'd like to be it with full editorial control and a check for $500, email laurence@campfire.is.
Ready to make the switch?
Start your free 14-day trial today. Our team will help you migrate everything from Intercom at no extra cost.
14-day free trial Free migration support No credit card required
Quick ROI
Two numbers, one answer.
Same Intercom assumptions as the slider above, distilled to a single annual saving.
ROI calculator
How much do you save vs Intercom?
Intercom modeled at $85/seat/month plus $0.99 per AI resolution. Campfire modeled at the plan you pick below.
Agents and admins on Intercom seat pricing.
Intercom “assumed resolutions” the bot handles per month.
Estimated savings
You save approximately $22,080/year vs Intercom
- Intercom monthly
- $1,840
- Campfire monthly
- $0
- Monthly saving
- $1,840
Assumes 10 seats and 1,000 monthly AI resolutions. Real Intercom bills can be higher once add-ons and per-resolution overages are applied.